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Management homework help

Management homework help. PART A: Reward and Recognition Project
Task summary
This assessment task requires you to research and report on reward and recognition
schemes that can be implemented for Football South East Coast staff.
This assessment is to be completed in the simulated work environment in the RTO.
Required
• Access to textbooks/other learning materials
• Computer and Microsoft Office
• Access to the internet
Submit
• 3 reward and recognition schemes you have chosen
• Email template to your team which will provide details of the reward and
recognition scheme
Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must
satisfactorily address all of the assessment criteria.
Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBWOR502 Assessment Task 2 v2.1 Page 2 of 7
Carefully read the following:
After 12 months, data shows that your team has exceeded the percentage increase in the
number of new football players, and you have decided to recognise your team for their
efforts.
Complete the following activities:
1. Select reward and recognition schemes:
Using the Internet, research both informal and formal staff reward and recognition
schemes and make notes on what you find.
The following links will provide some examples.
http://smallbusiness.chron.com/examples-employee-recognition-programs-10883.html
http://www.rrgexec.com/rewarding-your-employees-15-examples-of-successfulincentives-in-the-corporate-world
Choose and develop at least three examples that would be appropriate for your team in
the case study.
2. Organise a team meeting with your General Manager (your assessor).
In your meeting you should:
• Introduce and summarise the reward and recognition schemes that you have
identified and seek their feedback and approval to move forward with the project.
• Indicate which of the schemes you think would be most appropriate for the FSEC
team as per the scenario and why. You will be assessed on whether you address
the required content as described.
At the end of the meeting, the General Manager will give you authority to implement one
of the schemes that you have selected.
3. Prepare an email template that would be sent to the team (your assessor).
It should thank them for their efforts in achieving the strategic goals and give the details
of the reward and recognition scheme that you are introducing.
Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBWOR502 Assessment Task 2 v2.1 Page 3 of 7
Assessment Task 2
Marking Checklist for PART A
Student’s name:
Did the student:
Completed
successfully Comments
Yes No
Analyse and interpret information in for
use in developing organisational
processes?
Develop processes to achieve
organizational goals?
Communicate information to the team?
Demonstrate effective interpersonal and
communication skills including:
• Asking questions and listening to
responses to clarify understanding?
• Active listening skills?
• Respecting and acknowledging General
Managers views?
Non-verbal communication skills that
encourage discussion and feedback?
Recognise and reward team efforts?
Task Outcome: Satisfactory  Not Yet Satisfactory 
Assessor signature
Assessor name
Date
Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBWOR502 Assessment Task 2 v2.1 Page 4 of 7
PART B: Managing Underperformance Project
Task summary
You are required to roleplay the Marketing and Communications Officer at FSEC and
conduct a meeting with the Marketing Officer to discuss their under-performance and to
identify solutions to address the issue.
This assessment is to be completed in the simulated work environment in the RTO.
Required
• Access to textbooks/other learning materials
• Computer and Microsoft Office
• Access to the internet
Submit
• Email template that would invite Jackie to a meeting.
• Email template that would be sent to Jackie summarising the outcomes of the
meeting
Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must
satisfactorily address all of the assessment criteria.
Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBWOR502 Assessment Task 2 v2.1 Page 5 of 7
Carefully read the following:
Two staff at FSCE have lodged complaints with you, the Communications Officer, about the
Marketing Officer’s work.
The staff complain that Jackie is often talking to friends on her mobile and so when the
office phone rings they answer the phone. Even when Jackie can see they are trying to
answer queries that directly relate to her work, she does not end her personal call. This not
only takes other staff member’s time in answering such calls, but also then to make notes
for Jackie on the call.
The staff have said that the behaviour is recent, and until recently Jackie has always been
hard-working and reliable.
You need to meet with Jackie to discuss the issue and identify realistic solutions.
Complete the following activities:
1. Prepare an email template that would be sent to the Communications Officer
(your assessor).
It should request her to attend a meeting with you to discuss her work.
Include the date and time of the meeting.
Read the following guide about managing underperformance. You will be assessed on
your demonstration of the skill referred to under key points for employers to remember.
http://www.fairwork.gov.au/about-us/policies-and-guides/best-practice-guides/managingunderperformance
2. Conduct the meeting with the Communications Officer (your assessor).
Conduct the meeting with Jackie, explaining to her what the problem is, why it is a
problem, how it impacts on the workplace and why there is a concern.
At the meeting, you are required to:
• Explain the purpose of the meeting
• Explain to Jackie what the problem is and outline her work responsibilities and the
need to achieve these.
• Explain how this behaviour impacts on the workplace and why it is a concern. Ensure
that you focus on the issue not the person.
• Demonstrate your interpersonal and communication skills by:
o Keeping your communication open and clear
o Listening to Jackie and confirming and clarifying information shared
o Asking questions to confirm information
o Emphasizing Jackie’s strengths as set out in the scenario information
Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBWOR502 Assessment Task 2 v2.1 Page 6 of 7
• Discuss and agree on a solution, using your skills to come up with realistic and
creative solutions.
3. Prepare an email template that would be sent to the Communications Officer
(your assessor).
The email text should summarise the meeting, and the solution agreed to.
Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBWOR502 Assessment Task 2 v2.1 Page 7 of 7
Assessment Task 2
Marking Checklist PART B
Student’s name:
Did the student:
Completed
successfully Comments
Yes No
Identify the work performance problem and
communicate this in writing to the staff member,
Jackie?
At the meeting, support Jacqui to resolve the work
performance problems as per the meeting instructions
in activity PART B, 2?
At the meeting, communicate information to Jacqui
about her work responsibilities and the requirement to
achieve these?
Demonstrate interpersonal and communication skills
by:
• Keeping communication open and clear.
• Listening to Jackie and confirming and clarifying
information shared
• Asking questions to confirm information
• Emphasising Jackie’s strengths?
At the meeting, act as a role model through use of
interpersonal and communication skills as above, as
well as supporting Jacqui to resolve the work
performance problems as per the meeting instructions
in activity PART B, 2?
At the meeting, resolve Jackie’s work performance
problems by discussing and agreeing on actions to
address the workplace issue and documenting this in
writing?
Task Outcome: Satisfactory  Not Yet Satisfactory

Assessor signature
Assessor name
Date

Management homework help

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